Stay Safe and Well

mcw's Commitment to Responsible Gaming

Gaming is for enjoyment — not to become a burden in life. mcw believes every user has the right to play within appropriate limits. On this page you can learn how to manage your gaming habits and where to find support when needed.

For players aged 21+ 24/7 Support Self-Exclusion Available

Responsible gaming is a right — and we are here with you.

Online casino and sports betting are a form of entertainment — but they stay healthy only when done in a planned and controlled way. The mcw platform is committed to providing users with a safe environment. We believe that with the right information and the right tools, players can decide for themselves when to stop.

To ensure that gaming never causes harm to family or personal life, mcw offers several self-control tools. From setting deposit limits to taking a temporary break or a full self-exclusion — all options are easily accessible. Reading our Terms and Conditions will help you understand how these protections work and which changes you can make to your account at any time.

mcw is not just a betting platform — it is part of a responsible community. To learn more about us, visit our About Us and Values page, where we explain how we place the highest importance on user safety.

Protect Yourself

Self-Control Tools

Every mcw user can activate these tools on their account at any time. If you need assistance, contact our 24/7 live chat or email support.

Set a Deposit Limit

Set a limit on how much money you deposit each day, week, or month. Reducing a limit takes effect immediately, but increasing it requires a waiting period — so the decision can be made with care.

Session Time Limit

Decide in advance how long you will play in each session. When the set time is up, the platform will automatically prompt you to take a break. Keeping track of time helps you stay in control of your gaming.

Self-Exclusion

You can close your account for a set period (from 7 days up to 1 year) or permanently. During self-exclusion, logging in will not be possible and all promotional communications will also be stopped.

Loss Limit

Set a maximum limit on how much loss you are willing to accept per day or per week. Once the limit is reached, betting will stop until that period ends.

Temporary Break (Cool-Off)

Put your account on a temporary break for anywhere from 24 hours to a few weeks. You will not be able to log in during this time, but the account will be automatically reactivated once the period ends.

View Your Gaming History

From your account dashboard, you can view your full gaming history, deposit and withdrawal records, and betting patterns at any time. Being aware of your own habits is the first step.

Know Yourself

Warning Signs

Problematic gaming habits do not develop suddenly — certain signs appear gradually. If you notice any of the following in yourself, consider seeking help.

Remember Experiencing these signs does not mean you are alone. Seeking support is a sign of courage — not weakness.

Talk openly Speak with a family member or someone you trust about your gaming habits — it is better not to face it alone.

Chasing losses by playing again Going back to play in order to recover money you lost — this is where the problem begins.

Playing longer than planned If the urge to play "just a little more" keeps returning, it is a sign of losing control.

Hiding it from family and friends Wanting to keep your gaming secret or lying about it is a cause for concern.

Betting with money meant for essential expenses Using money set aside for rent, food, or education for betting is a serious warning sign.

Emotional restlessness and the urge to play Turning to gaming more and more to escape anxiety, low mood, or boredom.

Trying to stop but failing You have told yourself many times that you will stop — but could not. This is a signal to seek professional help.

Ask Yourself

Self-Assessment Questions

Ask yourself the questions below. If most of your answers are "Yes", it is time to seek support.

In the past month, has there been a day when you could not stop playing and walk away?

Have you hidden your gaming from family members?

Have you spent more than the budget you set for yourself before sitting down to play?

Have you played another session on the same day to try to win back money you lost?

Have you skipped work, studies, or family responsibilities to spend time gaming?

Has someone expressed concern about your gaming, and did you react with anger or denial?

These questions are only for building awareness. If you answer "Yes" to two or more, speak with our support team — they are ready to help in both Bengali and English.

Ways to Get Help

Where to Find Support

If you are experiencing difficulties, do not delay — seek help. There are several ways to do so; choose whichever is most convenient for you.

mcw Live Chat

Our support team is available 24 hours a day, 7 days a week, in both Bengali and English. Contact us via live chat to activate self-exclusion or to get help setting limits.

Email Support

Send any responsible gaming request by email. Our team will respond promptly and take the necessary steps — including account restrictions or self-exclusion.

Family and Loved Ones

Talk openly with a family member or a trusted friend about your gaming habits. Support from people close to you is often more effective than professional assistance.

Professional Counsellors

Speak with a mental health specialist or counsellor. Mental health services in Bangladesh are now much more accessible — contact your local hospital or clinic.

Our Commitment

mcw's Accountability

mcw is not only here to provide entertainment — we also care about our users' long-term wellbeing. Our policies on responsible gaming are explained in detail in our Privacy Policy — including how we use your information to identify unusual patterns and take protective measures.

Age Verification is Mandatory No one under the age of 21 may open an account or play. The verification process is strictly observed.

Monitoring for Unusual Behaviour If unusual patterns appear in account activity, our team may reach out on their own initiative.

No Promotions During Self-Exclusion Bonus offers and promotional emails are completely stopped during self-exclusion.

Support in Bengali Our 24/7 support team speaks Bengali — get help without any language barrier.

Clear Rules All our rules are written in plain Bengali — so users can easily understand what is and is not allowed.

Frequently Asked Questions

Questions About Responsible Gaming

Here are answers to the most common questions about responsible gaming. For more details, visit our full FAQ page.

It depends on the type of self-exclusion. For a temporary exclusion, your account may be restored once the set period ends, but a cooling-off period applies before you can resume — so the decision is not made in an emotional moment. For permanent self-exclusion, the account cannot be reactivated. Contact us via live chat or email for more details.

Go to the "Responsible Gaming" section in your account settings to set a deposit limit. Daily, weekly, and monthly limits can each be set separately. Reducing a limit takes effect immediately. If you have any trouble, our 24/7 support team is ready to help.

A third party cannot close the account directly, as account ownership is personal. However, if you or a family member contacts our support team, we will assess the situation and can quickly apply self-exclusion or account restrictions.

No. The minimum age to open an account and participate in any betting or casino games at mcw is 21. Age is verified during registration, and document verification may also be required at a later stage.

Feeling embarrassed is normal, but seeking help is the most courageous step you can take. You can start an initial conversation on our live chat without revealing your identity. Our support team listens without judgment and with empathy. The hardest part is taking that first step — after that, it gets much easier.

Yes. Your account balance is kept safe throughout the self-exclusion period. At the end of the period, or when closing the account, the balance can be withdrawn according to the standard withdrawal terms. Contact us via live chat for more details.