mcw Privacy Policy

Introduction and Scope

This privacy policy applies to the mcw platform — including the website, mobile application, and all related digital services. Its purpose is to clearly inform you how your personal information is processed and what rights you have in this regard.

By using any mcw service, you are considered to have agreed to the terms of this policy. To understand the full terms of service, you should also read our Terms and Conditions page, which sets out the detailed rules on account management and betting.

In this policy, "you" or "user" refers to any visitor to the mcw platform, whether registered or not. "We", "our", or "mcw" refers to the organisation that operates this platform.

What Information We Collect

mcw collects user information at various stages. The information collected can be grouped into three main categories:

2.1 Information You Provide Directly

The information you provide directly at the time of account registration includes:

• Full name and date of birth
• Valid email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• Transaction history

2.2 Automatically Collected Information

When you use the mcw platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Time of access to the platform and session duration
• Pages visited and activity logs
• For mobile app use: device model and app version

2.3 Information Received from Third Parties

For identity verification and fraud prevention, mcw may collect certain verification data from trusted third-party services. This information is used solely for security and compliance purposes.

Purpose and Basis for Collecting Information

mcw does not use any information arbitrarily. Each piece of information is used for a specific purpose:

• Account management: Handling registration, login verification, password recovery, and account security.
• Service delivery: Correctly processing deposits, withdrawals, and gaming activity.
• Identity verification: Completing the KYC (Know Your Customer) process and preventing access by minors.
• Fraud and scam prevention: Detecting unusual transactions and keeping accounts secure.
• Customer support: Resolving your issues promptly through 24/7 live chat and email support.
• Relevant communications: Keeping you informed about offers, bonuses, and service updates.
• Platform improvement: Analysing user experience to improve the quality of service.

We never use your information for unnecessary purposes or sell it to third parties for marketing without your consent.

Sharing Information with Third Parties

mcw does not sell your personal information to any outside party for commercial purposes. However, for the smooth operation of services, limited information must be shared in specific cases:

4.1 Payment Processors

The financial information required to complete transactions via bKash, Nagad, Rocket, Upay, and related banking services is transmitted through secure channels. These service providers store data in accordance with their own privacy policies.

4.2 Technology and Analytics Services

Limited technical information may be shared with selected technology partners to ensure platform functionality and resolve technical issues.

4.3 Legal Obligations

Where required by a court order or legal necessity, relevant information may be provided to the appropriate authorities. Outside of these circumstances, we do not disclose any information unless legally required to do so.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the mcw website and application. These help improve your browsing experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for the core functions of the platform — such as maintaining login sessions, verifying security tokens, and completing payment processes. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences, language, and other personalised settings. Disabling them may limit some features.

5.3 Analytics Cookies

These cookies are used to understand how the platform is used. The data collected is processed in aggregate form and is not personally identifiable.

You can manage cookies from your browser settings. Keep in mind, however, that disabling essential cookies may cause problems with logging in and making transactions on the mcw platform.

Data Retention and Deletion

mcw retains your information only for as long as is necessary to provide services and meet legal obligations. Even after an account is closed, some information may be retained for a set period — particularly financial transaction records, which are required for legal compliance.

Once the retention period ends, your information is securely deleted or anonymised in a way that makes it no longer personally identifiable.

Your Rights

As a user of mcw, you have the following rights over your own information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to erasure: In certain circumstances, you have the right to request that your information be deleted — though this request may be limited where legal obligations apply.
• Right to object to processing: You may object to marketing communications and request that they stop.
• Right to data portability: Where applicable, you may request to receive your information in a structured format.

To exercise any of these rights, please contact the customer support team. We generally respond to your request within a reasonable time. Further information on managing your account activity can be found on the Responsible Gaming page, which describes important tools such as self-exclusion and limit-setting.

Security Measures

mcw applies industry-standard technical and administrative security measures to protect your information:

• SSL encryption: All data transmitted between the platform and your device is encrypted using SSL (Secure Socket Layer) technology.
• Two-factor verification: OTP-based verification is used to prevent unauthorised access to accounts.
• Data storage security: Stored data is kept in encrypted databases and regular security audits are carried out.
• Access control: Our staff are given access only to the limited information needed for their work, and a record is kept of every access.
• Fraud detection: Automated monitoring is active to detect unusual login or transaction patterns.

However, it is not possible to guarantee 100% security when transmitting information over the internet. We therefore ask you to keep your password confidential, log out of your account after using an unfamiliar device, and notify us immediately if you notice any suspicious activity.

Protection of Minors

mcw strictly prohibits all casino and betting services for anyone under the age of 21 (21+). Age verification is mandatory at registration and identity documents are checked where there is any doubt.

If we become aware that a minor has created an account, that account will be closed immediately and all related information will be deleted. We do not knowingly collect or retain information about any minor.

We ask parents and guardians to ensure that children and teenagers in your care do not access the mcw platform on their devices. Parental control software can be effective in this regard.

Policy Changes

mcw may update this privacy policy as needed. If any significant changes are made to the policy, registered users will be notified by email or through a platform notification.

Continuing to use the platform after a change is made will be considered as your acceptance of the updated policy. It is therefore good practice to visit this page regularly to check the latest policy.

To learn more about all policies on our platform, you may visit the About Us page, which describes mcw's services and values.

Contact

If you have any questions, complaints, or requests regarding your information in relation to this privacy policy, please contact us:

• Live Chat: Active 24/7 — in both Bangla and English
• Email: [email protected]

Our customer support team provides assistance in both Bangla and English and will respond to your request as quickly as possible. For common questions, you may also visit our Frequently Asked Questions (FAQ) page, where many common questions are answered.