FAQ
Everything you want to know about mcw — all answers here
From VIP cashback to deposits, withdrawals, support, and responsible gaming rules — this page brings together detailed answers to the questions mcw users ask most. Find your question in the sections below.
24/7 Support
Secure Transactions
5-Tier VIP Program
bKash, Nagad, Rocket
Table of Contents
VIP Program
VIP and Cashback
Learn more about the mcw VIP program — tier upgrades, weekly cashback, and the benefits you receive as a VIP member.
mcw has 5 VIP tiers: Bronze (up to 0.3% weekly cashback), Silver (0.6%), Gold (0.9%), Platinum (1.2%), and Diamond (1.5%). Each tier pays cashback based on the net loss for that week. For example, a Gold member with a net loss of ৳20,000 in a week will receive ৳180 cashback.
Weekly cashback is calculated by subtracting your total winnings for the week from your total losses — this is your net loss. Your VIP tier rate is then applied to that net loss. Keep in mind that cashback is only paid when you have a net loss. If your winnings exceed your losses for the week, no cashback applies.
VIP tier progression at mcw depends on your consistent betting activity. Placing higher bets regularly and staying active on the platform naturally creates the opportunity to advance to a higher tier. While specific turnover thresholds are not published, the more active you are, the faster you can move to the next tier.
Diamond is mcw's highest VIP tier. Members at this level receive up to 1.5% weekly cashback. They also get priority personal support, faster withdrawal processing, and access to exclusive promotions. Visit the mcw VIP page for the full list of VIP benefits.
Weekly cashback is normally credited to your account and can then be withdrawn through the standard withdrawal process. A minimum of ৳500 applies for withdrawals. Read the terms and conditions page for accurate information on how cashback is credited and used.
Payment and Deposit
Deposit Questions
Find answers here about deposit methods at mcw, the minimum amount, and how to add funds via bKash, Nagad, and other mobile banking services.
The minimum deposit at mcw is ৳500 — this applies equally to all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, the minimum remains the same. This rule applies to both slot games and cricket betting.
For fee information on the deposit methods available at mcw, it is best to check directly with your payment provider (such as bKash or Nagad), as they set their own charges. Contact the mcw support team for details on mcw's own fee policy.
Log in to your mcw account, go to the deposit section, and select bKash. Follow the on-screen instructions and complete the payment using the bKash app or USSD (*247#). After sending the money, save the payment reference number — it will be useful if you need to report any issue to support.
Yes, the process is essentially the same. Choose Nagad on the mcw deposit page, then make the payment using the Nagad app or by dialling *167#. The same steps apply for Rocket and Upay. For bank transfer deposits, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used.
Deposits normally appear in your balance within a few minutes. If more than 30 minutes have passed, contact mcw live chat support with the transaction ID or a screenshot of the payment. The support team will verify and resolve the matter quickly. Having proof of payment on hand helps speed up the process.
Customer Service
Support Questions
Find out when the mcw support team is available, what languages they assist in, and what you should have ready before getting in touch.
Yes. mcw's customer support team assists in both Bengali and English. The service is designed with Bangladeshi players in mind, so you can raise questions or complaints in Bengali and still receive a prompt response.
Yes. mcw's customer service is active 7 days a week, 24 hours a day. Whether it is the middle of the night or a holiday, even during a midnight BPL or T20 match, you can reach support via live chat. Do not hesitate to get in touch for any urgent issue.
For a faster resolution, keep the following information at hand: your mcw username or registered mobile number, a brief description of the issue, the date and amount of the transaction if applicable, and the payment transaction ID or a screenshot. Providing these details helps the support agent identify and resolve the problem much faster.
mcw has two main customer service channels: live chat — when logged in to the site, open the chat window from any page for instant help; and email support — useful for complex issues or when you need to attach documents. Both channels are available in Bengali and English.
Responsible Gaming
Limits and Controls
Learn what tools mcw provides for responsible gaming, what the signs of problematic gambling are, and where to get help. For more information, visit the responsible gaming page.
Yes. mcw allows players to control their own budget. Daily, weekly, or monthly deposit limits can be set through account settings or by contacting support. Setting these limits is an important part of responsible gaming. Please note that opening an account and playing at mcw is for those aged 21 and above.
Some common signs: spending more money than your budget allows, feeling the urge to bet more to recover losses, taking time away from family or work to gamble, or trying to hide your losses. If you notice these signs, it is important to take a break from playing and consider seeking help.
Cooling-off means temporarily suspending betting on your account for a set number of days. Self-exclusion means keeping yourself away from playing for a longer period. Both options can be activated through mcw support. If you feel you need a break, let support know — they will help you take the right steps.
In Bangladesh, you can speak with a mental health professional or counsellor for gambling-related issues. The mental health department of a nearby government hospital or non-governmental organisations can provide assistance. More detailed guidance is available on mcw's responsible gaming page. Acknowledging the problem is the first step toward a solution.
Withdrawal
How to Withdraw
Withdrawal rules at mcw, the minimum amount, conditions for withdrawing bonus funds, and how long it takes for funds to arrive — all answers are in this section.
To withdraw mcw's welcome bonus (100% first deposit bonus, up to ৳10,000), you must wager the bonus amount 10 times. Example: deposit ৳1,000, receive ৳1,000 bonus, your balance becomes ৳2,000, and you need to place ৳10,000 (৳1,000 × 10) in bets before withdrawing. Once the wagering requirement is met, you can withdraw the funds earned from the bonus.
The minimum withdrawal amount at mcw is ৳500. This is the same for all methods — bKash, Nagad, Rocket, Upay, or bank transfer. You can request a withdrawal at any time as long as your balance is above ৳500.
Withdrawal processing time from mcw to bKash, Nagad, Rocket, or any other method is generally between 15 minutes and 2 hours. In most cases it is faster than that. Bank transfers may take a little longer. If there is an unusual delay, notify support.
No. Withdrawals at mcw can only be made to a payment account that is registered in your own name and linked to your mcw account. Withdrawals to third-party accounts are not permitted. This is an important rule to prevent fraud and protect account security.
A pending withdrawal request is normal — processing can take up to 2 hours. If it remains pending for more than 2 hours, contact live chat with your account details and request ID. If identity verification (KYC) is required, support will inform you separately.
Have more questions? We are always here
If you did not find an answer on this page or need direct assistance with a personal issue, contact the mcw support team. Service is available in Bengali and English, 7 days a week, 24 hours a day.
Live Chat
Once logged in to the site, you will find the chat icon on any page — get an instant response.
Email Support
For complex issues or when you need to attach screenshots, write to us by email: [email protected]